Welcome to our help and information section.

How to contact us?

You can contact us by email on
or by phone on +32 479 304 404.
Our team operates during regular office hours (Monday to Friday),
with our phone lines being open from 9:00 until 18:00.
If you send us an email, we will get back to you with a response within two business days.

You can also send us letters through the post to our office address:
laptoys bv, Jules Lahayestraat 65/1 1090 Brussel.

New to laptoys

To set up an account please register on our website. Once registered, we will activate your account within 24 hours and send you a confirmation email. You can also e-mail or call us to request a trade account. First orders will be on a proforma invoice basis and must reach our minimum first order threshold of €202,50 exc VAT and carriage. There is no minimum on subsequent orders.

Placing an order

You can order by phone, fax or email or at Once placed, we will hold goods for 30 days pending payment. Out of Stock items are placed on backorder. If placing an order over the phone you will be notified of this at the time of ordering. When ordering online, availability is shown along with the next delivery date. For credit account customers out of stock lines can be added to your basket as a backorder. Unfortunately proforma customers cannot place backorders online currently, so please get in touch with us if there are products you would like to place on backorder. For other methods we can confirm your order and availability via email and send you a proforma invoice if applicable. The proforma invoice will show the total to be paid. You will not be charged for out of stock goods.


Prices shown are ex VAT. Customers ordering within the EU will be required to provide a VAT number


Proforma accounts must make advanced payment prior to us picking your order. Credit account customers will be invoiced and are required to settle invoices within 28 days. For further payment information please refer to our Payment Information page.


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